Exchange/Refund & Shipping Policy


Exchange/Refunds

Celeste Twikler wants to make sure you're 100% satisfied with your purchase so we  have made our return/exchange system super easy.

Celeste Twikler does not offer exchange or refund for change of mind. 

A refund is only given for faulty items.

Exchange can be arranged within 7 days of proof of purchase for incorrect size but postage is incurred by customer. Exchanges must be in original condition and packaging.

Celeste Twikler is willing to exchange incorrect size within 7 days of purchase but please choose carefully as any extra postage cost will be charged to you the customer. We supply a ring size chart on our website to avoid this process and insist that if you have any concerns you contact us before placing your order.

If you do purchase an incorrect size email us at celestetwikler@gmail.com for our return address then purchase our return shipping option in shop, once we receive the item for exchange and its in its original condition and packaging we will then send out the exchange size requested if the return postage has been purchased. Return with in Australia $9 International $28

If you have received a faulty item please email us (with a photo of the fault) at celestetwikler@gmail.com. We will supply you with a return address. If the item can not be repaired we will happily replace the item if the stock is available or refund you upon return. If the faulty item is out of stock will will supply you with a full refund.  Celeste Twikler will pay return parcel for faulty items.

Once the return is received it will be decided if its a fault or neglect from customer. If its deemed faulty the replacement will be sent out immediately. Please note that no two shells are the same and colour and size variances can occur between each one and not considered a fault.

Celeste Twikler cannot be held responsible for items that may be lost or damaged during an exchange or return. On exchange or return please be careful to address clearly, wrap secure and registered post is recommended. Any items not securely packaged will not be accepted

A refund or exchange will be given if you product is faulty *this excludes solid crystal rings, read below for more details* General wear and tear that occurs from normal use is not considered a fault. 

There is no refund or exchange given on stud earrings or sale items.

Please ensure to read the care instructions so you can learn how to take the upmost care of your Celeste Twikler jewellery to avoid damaging your jewellery

If an item is faulty Celeste Twikler is happy to replace if it is decided to be a faulty item as long as there is proof of purchase and with in 6 months of purchase. Feel free to email celestetwikler@gmail.com for any enquiry to help you make your purchase  and to save from any unnecessary exchanges.

If you wish to enquire if an item is eligible for exchange please email celestetwikler@gmail.com.

Exchange must be done within 7 days of proof of purchase. 

Crystal rings sold are non-refundable. Crystal items are considered delicate and should be handled carefully. Crystal stones breaking is not considered a fault. If a ring breaks its because it has been knocked or cracked against another surface. You must treat with the upmost care. Sorry guys, its doesn't matter if you've had it for 1 minute or 1 month they are fragile and the only way they can break is if they are knocked. I have tested and tested these for 5 years now. Even clapping your hands gentle, especially while wearing other rings will crack or break your ring. 

***Some of the jewellery items are large or have sharps edges please take care when wearing. Celeste Twikler will take no responsibility if any harm is caused to you or an individual. You must wear at your own risk.***

All Sale Items are final and cannot be returned. Celeste Twikler does not offers Refunds or Exchanges on Sale Items.

All items exchanged must be unworn and in its original condition as received, this includes all packaging and tags attached.

We thoroughly inspected all items before being sent out to ensure a high level of quality in the products you purchase from us. Celeste Twikler is not responsible for any shipping cost that occurs for an exchanged item.

SHIPPING AUSTRALIA

For orders under $100 there is a flat rate of $8 or $9.50 insured shipping fee. All orders of products being shipped within Australia over $100 are entitled to FREE SHIPPING sent via Australia Post. You will receive a tracking number.

If your order is under $100 and you purchase the $8 flat rate shipping, it is only trackable but not insured. If you parcel goes missing it is of no fault of Celeste Twikler and will not be replaced or refunded. However if you purchase the $9.50 shipping it is trackable and insured and will be replaced or refunded if it goes missing in with Australia Post. 

Orders are processes within 1-5 working days.

All items are checked before being shipped for quality assurance; great care is taken to ensure package arrives in their original condition.

International shipping.

A flat rate of $20 AUD is charged. 

All International orders are sent via registered mail. Unfortunately your order is not trackable online but you will be emailed your tracking number which you can be quoted to your local postal service for updates. 

International orders take 5-20 days to arrive depending on the county.

CUSTOMS 

All international customers are responsible for the customs rates within their own country. Celeste Twikler will declare FULL AUD dollar value paid on international shipments. Celeste Twikler CAN NOT put a lower value on the parcel.

All international customers are responsible for the rates within their own country. Please contact your local customs office for further information.

WHERE DOES CELESTE TWIKLER SHIP TO?

We ship worldwide. If your country is not listed at the checkout, please email us and we will consider adding your country to the list.

All international customers are responsible for the rates within their own country. Please contact your local customs office for further information. 

 

HOW LONG TILL MY ORDER IS SHIPPED?


All orders will be shipped within 1-5 business days once payment is received. Please allow 5-7 working days for your item to arrive within Australia. We use regular pre paid post satchels.
Items are inspected by us before dispatch. Once an item has been sent we will no longer be responsible for goods shipped as its now has to go through Australia Post.
Please make sure your shipping address details are up to date when ordering. Please check with your local post office if you experience problems during shipping. If you are experiencing problems please follow up with Australia Post who will be able to lodge an enquiry. We will do our best to assist you. We do not offer refunds for items lost in the mail, it needs to be lodged through Australia Post.

 


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