All that is necklace

We aim to process your order in 1-5 business days + shipping times. This is subject to change in busy periods.

^{Domestic shipping:}

<sup>AUD 8.00 for orders $0.00 – $99.00 || trackable but not insured

AUD 9.50 for orders $0.00 – $99.00 || trackable with insurance

Free shipping xoxo for orders $100 and over || trackable and insured

International shipping:</sup>

^{Asia AUD 24
Europe AUD 25
New Zealand AUD 19
North America AUD 20
Rest of the world AUD 35}

Celeste Twikler is strictly an online store. We have no public pickup or drop off address open to the public. 

^{Please note that orders are processed and shipped during regular business hours (9.00am – 5.00pm AEST, Monday to Friday excluding public holidays).}

^{Our head office is in Byron Bay which is outside the Express Post Zone. Unfortunately, this means we are not able to ship your item via Express Post.}

Click this link to see our ring size chart and full instruction on how to find you perfect fit. 

Please be aware of our exchange policy before purchase. 

EXCHANGE

We do offer an exchange if the incorrect ring size is selected by the customer. The customer is required to pay any shipping cost associated with the exchange.

We do supply a ring size chart on our website to avoid this process and insist that if you have any concerns you contact us at info@celestetwikler.com before placing your order.

We do not offer an exchange for change of mind. 

We do not offer an exchange on any pendants purchased on a lava chain.

We do not offer an exchange on earrings for hygiene reasons. 

Any purchase of sale items is final.

Customers must contact exchages@celestetwikler.com within 7 days of receiving their goods to request an exchange. 

Upon exchange request, we will forward the full instructions for exchange. 

Celeste Twikler cannot be held responsible for items that may be lost or damaged during an exchange or return. The customer must be careful to address clearly, wrap secure and registered post the item being returned.

Any items not securely packaged will not be accepted. Any item wrapped only in bubble wrap or in an envelope will not be accepted. The item must be protected by its original box.

REFUNDS

We do not offer refunds unless the item is proven to be faulty in which we will offer you a repair, replacement or refund of our choice depending on the fault.  

Proof of purchase is required for any refunds or exchange. 

We offer a 6-month limited warranty on materials or manufacturing defects.

You will need proof of purchase from our online store or recognised stockists.

This warranty covers you from the date of purchase. 

Celeste Twikler will happily fix any products proven to be faulty due to a manufacturing fault within 6 months after the date of purchase.

If your item is proven to be defective, we will offer you a repair, replacement or refund of our choice depending on the fault. 

The outcome of a warranty is at the discretion of Celeste Twikler.

This warranty does not cover damage or loss, kinks or change in colour (tarnish),  as a result of normal wear and tear nor will it cover mishandling or neglect from its wearer. 

The warranty is void if external attempts of repair are made. 

If you have a broken piece out of the 6-month warranty or the damage is not considered a fault we will do our best to supply an affordable and fair solution to repair your jewellery.  

Please read our cleaning and care instructions to help the longevity of your Celeste Twikler jewellery.

Jewellery, it's a precious embellishment we choose for ourselves.

It speaks loudly to others about who we are without even saying a word.

Celeste wants to make it easy for you to keep your jewellery in its optimum condition so it can be worn and shown with pride. 

Celeste has put a great deal of care into providing a complimentary polish cloth, zip lock bag for storage and detail instructions to help you improve your jewellery's appearance and longevity.

CLEANING INSTRUCTIONS

JEWELLERY 

Celeste provides one complimentary professional polish cloth with every purchase. 

It's safe to use on silver, copper, brass and gold jewellery.

Be careful not to use this cloth on gemstones as it may be too harsh and abrasive.

Do not wash the cloth. Please dispose of it once it is completely darkened. 

We have individual cloths available for purchase on the website.

We suggest following our care instructions to reduce the need for cleaning.

If you would like advice on natural cleaning alternatives please contact us at info@celestetwikler.com.

CLOTHING

✧ Hand wash separately in mild detergent (colours may run) dry flat in the shade.

✧ Dry clean.

Celeste chooses to design using only organic cotton or recycled silk, these materials must be worn and washed with care.

CARE INSTRUCTIONS

Jewellery is not indestructible and needs to be treated with care. Every piece of Celeste Twikler jewellery is individually inspected before being sent out to our customers to ensure there are no kinks or faults.

Avoid the following;

✧ Banging, scratching, tearing, squashing of your jewellery.

✧ Dropping on a hard surface such as stone or slate.

✧ Storing in direct sunlight, high temperatures or humidity.

✧ Swimming pools/spa/saunas.

✧ Saltwater or mineral water.

✧ Mild or harsh chemicals.

Before wearing Celeste Twikler jewellery be certain that any;

✧ Perfumes.

✧ Moisturizers.

✧ Hair products/sprays.

✧ Makeup.

✧ Detergents.

are already absorbed into the skin as they may cause your jewellery to tarnish or may damage the metals over time. 

Avoid strenuous activity when wearing CT jewellery such as;

✧ Lifting.

✧ Gardening.

✧ Exercise.

✧ Cleaning (especially when using chemicals). 

When you are not wearing your jewellery please store it in the ziplock bag provided and in a box where it cannot be squashed, away from direct sunlight or heat.

Snake chains cannot be bent or squashed in any way. When not in use we suggest carefully hanging from a hook where it cannot be bent or squashed. 

Why the ziplock bag? This will help reduce tarnish, especially with brass pieces. (Read brass information). 

BRASS INFORMATION

Any darkening or discolouration that occurs on jewellery is generally due to oxidation. It is normal and will happen to all jewellery over time (brass or silver).

Celeste uses only high-quality nickel-free brass when producing her designs.

Brass is an alloy of copper and zinc and will naturally tarnish or darken when exposed to oxygen, this can be reduced with correct storage and care. 

Everyone reacts differently to brass, some find it stays bright and shiny others may get a slight green tinge on their skin, this is harmless it just looks odd.

This green tinge can be caused be a few different factors, the most common being heat and humidity, sweat or an acidic diet. 

Celeste suggests mixing your brass and sterling silver jewellery pieces and wearing them all together. 

STERLING SILVER INFORMATION 

Like all jewellery, sterling silver jewellery will tarnish over time.

Sterling silver is made up of mostly pure silver and a small mix of other metals such as copper, or zinc to give the pure silver (soft) a harder durability. Celeste Twikler sterling silver is 100% nickel free. 

92.5% of silver and 7.5% other metals.

While we guarantee all our sterling silver is 925 we do not always stamp our designs with the 925 stamp as occasionally it interferes with our design aesthetic. 

If you have any concerns regarding the authenticity of the sterling silver please contact us at info@celestetwikler.com.