FAQs


How long will it take for my order to be shipped? 

Please allow 1-5 working days for orders to be processed. Please note that this does not include weekends or holidays.

How long will it take to receive my order?

On average most interstate orders take between 2-5 working days from the dispatched date, not the date of purchase. All orders are delivered via Australia post and are dependant on their schedule and subject to their delays.

Expected delivery times for parcels also vary depending on where your postal address is. For a more accurate time frame please refer to the Australia post calculator link below:

https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

Can I request express post?

No, unfortunately we do not provide an express post option as Byron Bay is not in the express post area. Sorry for any inconvenience.  

Do you ship internationally? 

Yes, we ship world wide. 

How long do international orders take?

On average most international orders take between 7-14 working days from the dispatched date, not the date of purchase. All orders are delivered via Australia post and are dependant on their schedule and subject to their delays.

Expected delivery times for parcels also vary depending on where your postal address is. For a more accurate time frame please refer to the Australia post calculator link below:

https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

How do I measure my ring size?

There is size chart provided on our website under the drop down menu. Please read and following instructions carefully and correctly. If you have any further questions or doubts please contact us at celestetwikler@gmail.com

Can I return/exchange my purchase?

Yes, orders can be returned for exchange however please note that exchanges must be made with in 14 days of your purchase and shipping charges for are not credited.

Returned items will only be refunded if the item is faulty. 

For return addres please contact us at celestetwikler@gmail.com

 Can I change my order?

As our studio starts processing orders immediately after they are placed, we are not able to make any changes or cancel orders once they are placed. Sorry for any inconvenience. 

How do I become a stockist?

On the bottom of our website there is an apply for whole sale link. Please read and follow as per instructions.