HOW MUCH DOES DOMESTIC SHIPPING COST?
AUD 9 for orders $0.00 – $150.00 || trackable with insurance
Free shipping xoxo for orders $150 and over || trackable and insured
HOW MUCH DOES INTERNATIONAL SHIPPING COST?
Asia AUD 24
Europe AUD 25
New Zealand AUD 19
North America AUD 20
Rest of the world AUD 40
Atlantis Collection: Celeste Twikler creates and casts these fine objects in true artisan style just for you. This unique labour of love can take 3-4 weeks from the order date to delivery.
*Please be understanding and allow longer if your piece is subject to dispatch, creation or postal delays.*
Boteh Collection: Your order will shimmy through processing in 1-2 business days.
If you order peices from two seperate collections I will post the ready made items out so you are not waiting for the peices from the Atlantis collection to be made in order to recieve your other item/s.
Please add shipping times to the above processing times.We ship all orders using:
✧ Domestic - Australia Post standard shipping times. (using biodegradable bags)
✧ International - Australia Post standard shipping times. 7- 21 days .
Delivery dates will depend on the location the package is being shipped to.
To calculate the estimated delivery date, please see the table below.
|
Location |
Estimated days for delivery |
|
QLD, NSW, VIC |
2 – 3 business days for shipping + 1-2 business days for items from the Boteh Collection or 3-4 weeks for items from Atlantis Collection. |
|
SA, WA & NT |
5 – 7 business days for shipping + 1-2 business days for items from the Boteh Collection or 3-4 weeks for items from Atlantis Collection.
|
|
International |
6-25 business days for shipping + 1-2 business days for items from the Boteh Collection or 3-4 weeks for items from Atlantis Collection.
|
Please note that orders are processed and shipped during regular business hours (9.00am – 5.00pm AEST, Monday to Friday excluding public holidays).
CAN I SHIP MY PARCEL EXPRESS?
Our head office is in Byron Bay which is outside the Express Post Zone. Unfortunately, this means we are not able to ship your item via Express Post.
IS MY ORDER SHIPPED WITH POSTAL INSURANCE?
All domestic Australia Post orders will be automatically insured for up to AUD 100 free of charge to you.
DO YOU OFFER TRACKING FOR DOMESTIC PACKAGES?
Yes. We provide a tracking link once your order has been dispatched. You can follow its journey right to your door!
Australia Post:
TRACK MY PARCEL
Contact Number: 13 76 78
DO YOU OFFER TRACKING FOR INTERNATIONAL PACKAGES?
Partial tracking is provided. A tracking number will be sent to you upon dispatch so that you can track the delivery of your goods. It will provided the date the parcel is sent and the day the parcel is delivered.
Please ensure the delivery address is secure and you are aware of custom and tax requirements in regards to international orders.
International orders do not come with insurance, if you would like a quote, please email us with your postal address and the dollar amount of insurance you wish to purchase for your order.
Please be aware of custom and tax requirements in regards to international orders.