HOW MUCH DOES DOMESTIC SHIPPING COST?
AUD 9.50 for orders $0.00 – $150.00 || trackable with insurance
Free shipping xoxo for orders $150 and over || trackable and insured
HOW MUCH DOES INTERNATIONAL SHIPPING COST?
Asia AUD 24
Europe AUD 25
New Zealand AUD 19
North America AUD 20
Rest of the world AUD 35
We ship all orders using:
✧ Australia Post standard (using biodegradable bags)
✧ DHL Express International
Delivery dates will depend on the location the package is being shipped to.
To calculate the estimated delivery date, please see the table below.
Estimated days for delivery
QLD, NSW, VIC
2 – 3 business days for shipping, plus 1 – 5 business days for processing
SA, WA & NT
5 – 7 business days for shipping, plus 1 – 5 business days for processing
2 – 4 business days for shipping, plus 1 – 5 business days for processing
Please note that orders are processed and shipped during regular business hours (9.00am – 5.00pm AEST, Monday to Friday excluding public holidays).
CAN I SHIP MY PARCEL EXPRESS?
Our head office is in Byron Bay which is outside the Express Post Zone. Unfortunately, this means we are not able to ship your item via Express Post.
IS MY ORDER SHIPPED WITH POSTAL INSURANCE?
All domestic Australia Post orders valued over AUD 150 (excluding postage) will be automatically insured for up to AUD 100 free of charge to you.
If your order is valued under AUD 150.00 (excluding postage), will include AUD 100 insurance in the price of postage.
DO YOU OFFER TRACKING FOR DOMESTIC PACKAGES?
Yes. We provide a tracking link once your order has been dispatched. You can follow its journey right to your door!
TRACK MY PARCEL
Contact Number: 13 76 78
DO YOU OFFER TRACKING FOR INTERNATIONAL PACKAGES?
Yes. A tracking number will be sent to you upon dispatch so that you can track the delivery of your goods.
Please ensure the delivery address is secure and you are aware of custom and tax requirements in regards to international orders.
International orders do not come with insurance, if you would like a quote, please email us with your postal address and the dollar amount of insurance you wish to purchase for your order.
Please be aware of custom and tax requirements in regards to international orders.